Saturday, September 05, 2015

SIM Validation: MTN Apologises To Customers

The management of MTN Nigeria has apologised to
its teeming customers over the noticeable congestion in its service outlets across the country as a result of the ongoing SIM validation exercise.

In a statement signed by MTN's Corporate Services
Executive, Akinwale Goodluck, the company said it
was doing everything possible to ameliorate the
conditions at the service centres.

"We wish to apologise to all our customers
who are experiencing difficulty with
the ongoing SIM registration/revalidation exercise.

Affected customers can revalidate their registration details at all MTN sales outlets including the nearest agent and dealer shops. We appeal for calm as customers visit our various outlets. We are committed to ensuring that all
affected subscribers complete the process as directed by the Nigeria Communications Commission (NCC). It is for this reason that we have increased the number of staff handling SIM registration/validation across all our channels. We have also mandated all our registration outlets to remain open till 8pm every day until further

According to Goodluck, the decision to deactivate
all lines with invalid or incomplete subscriber
registration details was in compliance with the NCC
directive. "It is to enable us provide maximum
support to government in achieving the national
interest objectives of the exercise," he said.
While reiterating that SIM registration was free, he
urged all MTN customers in their interactions with
MTN Channel Partners and agents, to be assured
that in full compliance with NCC regulations, every
element of the registration would be completed at
once; and to report any fraudulent activity to the
MTN manager in charge at the centres.

AbleMoJah® Nigeria.

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